Vexata Customer Support offers a variety of services that helps our customers achieve their business goals and fully leverage their investment. With the purchase of one of our comprehensive support options, customers can enjoy peace of mind that Vexata Subject Matter Experts (SME’s) will be available 24x7x365 to resolve their support incidents.
Includes 24x7x365 unlimited access to global Technical Support, Software Maintenance Releases, Call Home functionality, Software Minor Upgrades, and Onsite Next-Business-Day hardware replacement.
Includes 24x7x365 unlimited access to global Technical Support, Software Maintenance Releases, Call Home functionality, Proactive Monitoring, Software Minor Upgrades, Remote Training and Onsite 4-Hour hardware replacement.
Vexata products are designed for high performance, reliability, serviceability and high availability.
Whether you need technical support or quick delivery of a replacement part, Vexata Services has you covered. Vexata Services offers 24 x 7 x 365 phone and email support, VX-OS updates, and advanced parts deployment.
Our support centers are placed strategically to provide follow-the-sun service for round the clock access to Certified Nexsan support engineers whenever you need help.
Service and Support Data Sheets
(*) No-Return Option will be sold separately.
(**) Cut off time for NBD Delivery is 3:00 PM Local Time during Business Days (US Only).